Metricon Homes has been responding to IT issues that have been impacting our systems over the past few weeks.
We have now become aware that a third party has named Metricon online alongside claims they have accessed some of our data. We are working to verify these claims as a priority and will provide further details when we have more information available.
While we’ve experienced some disruption, we’re pleased to confirm that our systems are now back online. Work on site has continued without interruption, and our team has made great pre-site progress on customers’ builds with minimal delay.
Following initial detection of the incident, we have worked to secure our systems and establish a clear picture of what has happened.
As part of our efforts to protect the information of our customers’, trades and staff, we have secured an interim injunction to prevent the dissemination of any data taken as a result of the recent cyber incident.
This injunction forbids any impacted data from being accessed, viewed, released, used, transmitted or published by anyone, including by any third parties.
If we discover your information has been impacted as a result of this incident, we will contact affected parties as required to provide support, guidance, and assistance.
We take cyber security seriously and remain committed to keeping our stakeholders informed as we continue to respond to this incident. We have also notified the Australian Cyber Security Centre (ACSC) and the Office of the Australian Information Commissioner (OAIC).
Thank you for your patience and understanding during this time. Our telephone system is now fully operational, and our email systems remain unaffected by this incident.
If you have any questions, please contact us on 1300 METRICON or email customerservice@metricon.com.au.
